Return and Refund Policy

Returns

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. The item must be unused, include all accessories, and be returned in the original packaging if applicable. Proof of purchase is also required.

You do not need to contact us before submitting a return request. Return requests can be submitted directly through your customer account. If your request meets our return requirements, it will be automatically forwarded to our team for review. We will then decide whether the return is approved or rejected.

Once your return is approved, you will receive further instructions on how to send your item back.

Return Address

The return address will be provided after your return request has been approved.

Please do not send any items back before your return has been approved and you have received the return instructions.

Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.

Returns without a previously approved return request will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it. If your item is damaged, defective, or incorrect, please contact us immediately at info@comfypeek.com so we can review the issue and provide a solution as quickly as possible.

Return Requirements

Returns are accepted if the following conditions are met:

• The item is in its original condition and has not been used.
• All accessories are included.
• Proof of purchase is provided.
• Items damaged due to improper use are not eligible for return.

If you have any questions about our return policy, please contact us at info@comfypeek.com.

Cancellations

Orders can be canceled directly through your customer account before the order has been shipped.

Once the order has been shipped, cancellation is no longer possible. In this case, you may request a return through your customer account after receiving the item, provided that the return requirements are met. The request will then be reviewed and approved or rejected by our team.

Exchanges

If you would like to receive a different item, the fastest way is to request a return through your customer account first. After your return has been approved and the item has been received, you can place a separate order for the desired item.

European Union – 14-Day Right of Withdrawal

In addition to our voluntary return policy, customers within the European Union have the legal right to withdraw from their purchase within 14 days without providing any reason.

The item must be returned in the same condition as received. It must be unused, include all accessories, and be returned in the original packaging if applicable. Proof of purchase is also required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 business days using the original payment method. Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.

If you have not received your refund within 15 business days after approval, please contact us at info@comfypeek.com.